“Sensory overload, oversupply, ever shorter product life cycles. Add to that, digitalization and disruption. Entire industries are disappearing, new ones are emerging. The markets are changing rapidly. If you don’t pay attention, you’ll quickly lose contact with your target group,” Frank Fülle, Managing Director of Briefodruck Fülle, explained right at the beginning of his well-received speech, in which he gave “valuable marketing tips”.

However, these were not only aimed at the online printers in the room, but at the entire printing industry. After all, “80 percent of print shops underestimate the impact of their own corporate communications to the outside world,” says Fülle. Communication is one of the four pillars in the marketing mix and all four should be equally pronounced: Products, prices, sales and communication. This means that each of these elements only accounts for 25 percent of success.

Frank Fülle gave his keynote speech on corporate communications, with which he expressed the feelings of many of the OPS 2020 participants. 

Additionally, there is the products. Should every printer always question whether his products are still relevant today? And for whom? To do so, he should experiment with the products and perhaps even specialize. Just like letterpress did with its 50 system mailings. These were not created all at once, but by experimenting with the core product. By adding system building blocks such as sample and design service, design templates, express production, data check, fixed prices and much more, the mailing variants became even more attractive.

At some point, every printer is faced with the decision of whether he wants to be perceived as the price leader or performance leader. “Wishes, dreams and desires can already be addressed emotionally via the pricing policy”, explained Fülle and advised the audience to also have the courage to take a flat-rate pricing approach. If necessary, prices should be more demand-oriented than cost-based. At the same time, one should not shy away from dynamic prices.

No Business without Show Business

However, only 50% of the marketing mix is thus fulfilled. “And never forget: Customers are not interested in the pricing structure of the raw materials sector. Customers buy where they feel comfortable,” reminded Frank Fülle before he showed us in the second half of his presentation how his company has succeeded in winning customers through digitalization, online printing and strategic corporate communications.

“Anyone can now do mailings!” is the new claim of Briefodruck Fülle. The company deliberately uses wacky motifs to create polarization. Source: Briefodruck @OPS2020

At the same time, sales are no longer possible without the Internet and social media, and are therefore part of the communication strategy, explained Fülle. “There is no business without show business. Marketing is a battle of subjective perception”. That’s what I want to be good at. “It’s about the clear formulation of the intended message, a simple and pointed core statement that has to be positioned. We are currently focusing on the claim ” Anyone can now do mailings”, reported Frank Fülle. The polarization is intended and is constantly repeated. “Because once in the memory, it is in the business. At least four contacts per year are necessary for this.” Additionally, he gave the participants of the OPS 2020 another insight: “Check the relevance of the print products, specialize and position them, and only then skilfully communicate them to the outside world, give the matter time and optimize it. This is a strategically sustainable approach.”

After his presentation, everyone will have realized why Frank Fülle is probably the most innovative online printer in the direct mail market for targeted mailings. Having started as a disciple of the black arts, his heart now beats for marketing. While the print industry is all too happy to retreat to technical issues and put a strain on the product, Fülle and his team in Wünschendorf, Thuringia, are working consistently to solve customer problems and perfect the customer experience. Through digitization, he transformed an envelope manufacturer, which was founded in 1912, into the most efficient mailing factory in the German market, which processes 80% of its orders online. Respect!